A bit about Crave Invoice
This is a Windows application and comes in three versions – Pro, Enterprise, and Ultimate. Each builds on the last, so where Pro includes invoicing along with customer and product management, Enterprise adds inventory management and Ultimate includes all of Enterprise plus a plugin for managing production. All versions have a 30-day free trial where you can decide if you like the program before purchasing a license.
Setup
As a Windows program, it installs like any other, and you’re greeted on the first run with a brief 3-step wizard to enter company information and, optionally, tax and currency info. As far as wizards go, this one’s quick and simple, and I appreciate that you can choose to skip the tax and currency screens once you’ve completed the initial company info screen.
Basic Usage
Of the three editions mentioned above, we’re reviewing the Pro edition. It is the most limited of the three, but it provides the core modules used by all editions and demonstrated the functionality of the program. Once you’re done with the First Run Setup Wizard, you’ll get the main application screen which is pretty straighforward. The first thing I did was to try making a new customer, and this is where I ran into the first of a few “quirks” in the application. When creating my fictional customer I decided to enter a London, UK address to see how the application would handle a non-US address, and got the following response In short, it’s telling me that I did not enter a ZIP code (not applicable in UK). It doesn’t like that I did not enter any information for delivery address (in the next tab over). Crave did accept a London-style postcode in the ZIP box, and I was able to set the delivery information to Same As Billing Address so this was not a deal-breaker, but I can’t predict how the system might respond to countries without a ZIP equivalent. As deliveries have nothing to do with my business, and many others, I was a bit surprised that the Delivery tab would be a required field.
Managing Products
To simplify your bookkeeping, you can specify individual products and their prices with Crave and easily add them to your invoices later. Just choose the Create New Product button from the Quick Access Panel. While it’s one relatively small portion of the overall application, I actually had two complaints about this section. The first is the lack of a description field, or any other way to include additional info/comments/notes about a product. Second, the Units of Measure field provides four options – NOS, KGS, LTR, and MTR without any tooltip or other information about exactly what those mean. From the looks of it, I’d think those might mean number of units, kilograms, liters and meters but there’s no clarification in the GUI or even the online docs to confirm that. A Google search for those terms brought me to a Foreign Trade Department website which confirmed my suspicions, but the software shouldn’t necessarily assume I’m up on the latest FTD abbreviation standards.
Invoicing
Surely, if there’s one place this software should shine, it should be invoicing. Why else put that in the name? For the most part, I’d say it’s justified. Crave makes it easy to pull up customer and products and combine them into a simple-to-use invoice generator. This screen contains all the invoice generation options I need (plus a few more) and is fairly straightforward and intuitive. Once I finished entering my invoice details, I hit a snag which very nearly caused me to completely dismiss Crave as useless – until I realized it was another GUI “quirk”. If you look at the above screenshot, you might notice two important things missing. You can print, but there’s nothing to email your invoice, or export it to a file! All is not lost, however, as both those functions are present, but for some reason they’re both hidden behind the Print button. Click that, and you’ll see a preview window which DOES have the controls to email and export.
Conclusion
It’s hard to nail down a single, solid opinion about Crave Invoice. Its primary focus – creating simple and nice-looking invoices, it does well. The graphics are good, but there are some downright silly usability choices (such as loading all screens into one overlapping space with no tabs/tiling/other sane organization). There’s very good reporting capabilities, but the usability troubles make it difficult to want to take advantage of that. I suppose if I had to sum it all up, I’d say that Crave Invoice has some pretty impressive functionality, but lacks quite a bit in form. It appears to be designed for a somewhat limited type of business, but for that type (small manufacturing) it could be extremely useful, provided you can get past those quirks.
